FAQ
Shipping, returns, authenticity and more.
Are your products authentic?
Yes. We are an authorized retailer and buy through official channels, so every figure, blind box and trading card product we sell is the real thing. Every order is backed by our 100% authenticity guarantee.
What condition will my item arrive in?
New and in its original packaging. We pack every order by hand to protect the item and its box, and regular-size Pops ship in a 0.5mm Pop! protector. If anything arrives damaged, contact us within 7 days of delivery with photos of the item and the shipping box.
How fast do orders ship?
Orders are usually packed and shipped within 1–3 business days (Monday–Friday, excluding holidays). During new releases, sales and holidays it can take a little longer. You will get an email with tracking as soon as your order ships.
How much is shipping?
US orders of $60 or more ship free. Under $60, standard shipping is a flat $6.95. Faster USPS Priority Mail is also available at checkout. We ship with USPS from Southern California.
Do you ship internationally?
Yes, we ship to most countries. Import duties, taxes and customs fees aren't included in our prices or shipping rates and are the customer's responsibility.
Do I need to sign for my package?
Orders of $500 or more require a signature at delivery, for your protection.
What is your return policy?
All sales are final. If something is wrong with your order (it arrived damaged in transit or you received the wrong item), email support@animetasia.com within 7 days of delivery with your order number and clear photos of the item and the packaging. We'll review it within 2–3 business days and issue a full refund or a replacement (if available). Items must be returned in their original packaging.
My package is late or missing. What should I do?
If tracking shows no movement for 7 business days, or shows delivered but you can't find your package, contact us and we'll help you file a claim with the carrier.
I entered the wrong address. Can you change it?
Contact us right away and we'll do our best to update it before your order ships.
Can I buy a protector for my Pops?
Yes. Regular-size Pops already ship in a 0.5mm protector, and you can add a UV Pop! protector for extra display protection from the cart or the Accessories section.
How do I contact you?
Send us a message through our Contact Us page or email support@animetasia.com. We read every message.
Still have a question? Contact us